Access UBS

Editing a delivery order after invoice transmission failure

eInvoicing:  Cancel and edit a transmitted eInvoice with a failure reason

eInvoicing: Change from cash account to debtor account after bill validation

Print eInvoice in customized format
Some comments are missing in eInvoice pdf

eInvoicing: Comment not displaying in eInvoice PDF

There is no "Consolidate" button in the adjustment transaction

eInvoicing: Consolidated invoice for credit and debit note

Unable to see draft consolidated Invoices

eInvoicing: Draft consolidated invoice not visible

The eInvoice status remained submitted for longer time

eInvoicing: eInvoice status remains submitted; not visible in the LHDN portal

eInvoicing: Failed to validate eInvoice for sole proprietorship business

Fix issues with the IAM icon and connection problems when running e-Invoicing.

eInvoicing: IAM service running but IAM icon grayed out

eInvoicing: Incorrect QR code displayed on E-Invoice preview

Launching the IAM icon manually for e-Invoicing

eInvoicing: Missing IAM icon after online update for e-Invoicing

eInvoicing: Missing MSIC code settings

eInvoicing: QR code unscannable after regeneration

E-invoice Issue - Found Consolidated credit note

eInvoicing:  Remove consolidated status from credit notes and other billing documents

When regenerate PDF eInvoice, QR code summary display the wrong bill when scanned

eInvoicing: Regenerated eInvoice PDF shows incorrect bill in QR code summary

AM Status Not Connected and No Workspace Account Appears in the Send Method for e-Invoicing.

eInvoicing: Send method remains inactive after connecting IAM

Issue a self-billed credit note and LHDN sent a validated self-billed debit note

eInvoicing: Self-Billed credit note issued, validated self-billed debit note received from LHDN

The self-billed invoices don't appear at the outgoing dashboard

eInvoicing: Self-billed eInvoices not appearing under the outgoing dashboard

Unable to see transaction in the outgoing dashboard for eInvoicing

eInvoicing: Transaction not visible in outgoing dashboard

eInvoicing: Unable to access the user-defined eInvoicing option

Workspace account missing during default send method setup despite IAM connection

eInvoicing: Unable to connect IAM to the workspace

Couldn't send out email through e-invoicing data optimizer will pop out.

eInvoicing: Unable to send email via eInvoicing

Mapping Classification and MSIC Configuration Cannot Be Updated or Selected

eInvoicing:  Unable to update mapping classification and MSIC configuration settings

Unable to transmit credit note for console invoice

eInvoicing: Unable to submit credit note as an adjustment for a consolidated invoice

The status of the eInvoice has not been updated in the UBS system.

eInvoicing: 'Valid' status in MyInvois portal, but 'Submitted' status in the system

Null status
Validation invoice failed but the UUID already appear

eInvoicing: Validation failed even after receiving the eInvoice UUID

Unable to transmit consolidated data due to invalid MSIC

eInvoicing: Invalid MSIC when transmitting consolidated data

This article explains how to manually sync an invoice cancellation performed in the LHDN MyInvois portal so that UBS updates the invoice status accordingly.

eInvoicing Troubleshooting: Sync flow for external cancellation (LHDN portal→ UBS)

Comment fields display additional spacing in eInvoice PDF format with QR code

eInvoicing Troubleshooting: Excessive spacing in comment fields on eInvoice PDF with QR code

eInvoicing Troubleshooting: Self-billed are unable to send emails like regular invoices

Not able to preview the UUID date and time for the invoice

eInvoicing Troubleshooting: eInvoice format missing UUID and DateTime fields

Quick troubleshooting tips for resolving everyday eInvoicing issues efficiently

eInvoicing Troubleshooting

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