Before proceeding with any fixes, please follow the checks below to ensure the system can update the eInvoice status correctly.
Step 1: Perform Initial Checks
Ensure you have a stable internet connection and your IAM is connected.
If you are using a client–server setup, make sure to click Get Status on the same PC that was used to transmit the document.
If you click Get Status on a different PC, the status will remain as Submitted.
If the status has not updated yet, kindly wait a few hours and recheck, as system updates may take some time.
Step 2: If the issue persists, follow the steps below
A. If the status in LHDN portal = Submitted + Invalid/Cancelled
Reset the transaction using Support Mode.
Resubmit the document.
B. If the status in LHDN portal = Submitted + Validated
Option A – Cancellation NOT available in LHDN portal
Create a Credit Note (CN).
Resubmit it.
Then create a new document and resubmit.
Option B – Cancellation available in LHDN portal
Cancel the validated document from the LHDN portal.
Reset the status from the Webhook table.
Resubmit the same document OR submit a new one.
Note: Always transmit and update invoices directly from the Server PC to ensure data consistency and avoid synchronization issues.
In case the issue still exists, please raise a new case online.