Before proceeding with any fixes, please follow the checks below to ensure the system can update the eInvoice status correctly.
Step 1: Perform Initial Checks
Ensure you have a stable internet connection and your IAM is connected.
If you are using a client–server setup, make sure to click Get Status on the same PC that was used to transmit the document.
If you click Get Status on a different PC, the status will remain as Submitted.
If the status has not updated yet, kindly wait a few hours and recheck, as system updates may take some time.
Step 2: If the issue persists, follow the steps below
A. If the status in LHDN portal = Submitted + Invalid/Cancelled
Reset the transaction using Support Mode.
Resubmit the document.
B. If the status in LHDN portal = Submitted + Validated
Option A – Cancellation NOT available in LHDN portal
Create a Credit Note (CN).
Resubmit it.
Then create a new document and resubmit.
Option B – Cancellation available in LHDN portal
Cancel the validated document from the LHDN portal.
Reset the status from the Webhook table.
Resubmit the same document OR submit a new one.
Note:
Always transmit and update invoices directly from the Server PC to ensure data consistency and avoid synchronization issues.
Please do not shut down or put your PC to sleep immediately after starting the transmission. Allow a few minutes for the process to complete, as the invoice data is being transmitted between your PC and the MyTax Portal.
Turning off or putting your PC to sleep during this process may interrupt the transmission and affect the invoice processing.
In case the issue still exists, please raise a case through MyAccess Portal.