If an invoice was cancelled directly in the LHDN MyInvois portal instead of through UBS, the invoice may still appear as “Validated” in UBS. Follow the steps below to trigger a verification sync and update the status.
Go to eInvoice Outgoing dashboard in UBS.
Clicks on the three-dot action button for that eInvoice.
Select 'Cancel Invoice' action.
UBS sends a cancellation request to LHDN.
LHDN detects that the document has already been cancelled and returns a response - refer to the image below:
UBS automatically refreshes/updates the status to 'Cancelled'.
Proceed with the required changes and resubmit, as needed.
Notes:
UBS does not auto-sync cancellations — you must trigger the Cancel Invoice action to update the status.
Once synced, UBS shows the correct Cancelled status, and the Resubmit option becomes available.