To ensure the proper process for transmitting eInvoices, follow these steps:
Go to eInvoice, Configuration, Company.
Check if the option Approval required for outgoing and incoming documents is selected.
If yes, proceed to eInvoice, Outgoing Dashboard.
In the invoice list, click on the Actions (three dots) button and select Approve.
Change the selection from Review Only to Approved to see the update.
Select the approved document to transmit.
Once the Approval required for outgoing and incoming documents option is enabled, the customer must approve the documents before submission.
Remember, LHDN allows 72 hours to transmit a document from the document date. Ensure you do not exceed this timeframe, especially after the grace period for new customers using eInvoice.
If you anticipate that the customer might take time to approve the invoice, encourage them to use the Approve/Disapprove option to allow edits and corrections to the invoice, as well as adjustments to the document date before approval. Once the document is approved, you can transmit it within 72 hours.