This issue occurs when the linked Sub-Directory for the customer and vendor to the accounting system has an incorrect path on the client PC to the accounting data on the server.
To resolve this, complete the following steps:
At the client PC, log in to Access UBS and click the Actions button, Settings.
Check the Accounting Directory location. It should look like this example: \\SERVER-PC\UBSACC2015\DATA or Y:\UBSACC2015\DATA
Open the Inventory & Billing Directory on the SERVER-PC.
Open Housekeeping, Account No., Sub-Dir for customer, vendor & chart of A/C. This should normally read as C:\UBSACC2015\DATA.
Change it to \\SERVER-PC\UBSACC2015\DATA or Y:\UBSACC2015\DATA
You can do this by selecting Create new directory from Choose your company when you log in to Access UBS.
Type in your company name and select Client.
Click on the Map existing Accounting Data folder and Map existing Inventory & Billing Data Folder and map the directory - example: \\SERVER-PC\UBSACC2015\DATA or Y:\UBSACC2015\DATA.
This is to follow data mapping from the client's pc to match the information on the server.
Go to Housekeeping, Upgrade Data Files, OK.
Go to Housekeeping, Index All File, OK.