If you're unable to activate your Access UBS license through the standard online activation process, you can request an Offline License Activation.
Before requesting this service, ensure that:
Your Access Cover subscription is active.
You have upgraded to the latest version of your Access UBS software.
You have a valid reason for requiring offline activation.
Important: Offline activation is a Sales-supported service and must be requested through our support channels.
Request an Offline License Activation
Step 1: Contact Sales
To request an offline license activation:
Log in to the MyAccess Portal.
Create a new support conversation.
Select or request to connect with the Support Team.
Request Offline License Activation.
Log your case at MyAccess portal.
Once logged in, you'll be guided through a step-by-step process to submit your request and track its progress.
You can also refer to the Contact Support for Assistance Help Centre article for guidance on contacting our team.
When prompted, select Ask A Question and request Support.
Information to Prepare
When submitting your request, please provide:
Your MyAPPID
The reason why you require Offline License Activation
A copy of your NEST.phx file
How to Obtain the NEST.phx File
Close all Access UBS programs.
Ensure all users have logged out of Access UBS.
Open Windows Explorer.
Browse to C:\ProgramData\Sage.
If the ProgramData folder is not visible:
Select View.
Enable Hidden items.
Locate the NEST.phx file.
Copy the file to another folder.
Attach the NEST.phx file to your support case
Before You Submit Your Request
Please ensure that:
Your Access Cover has been renewed.
You are using the latest Access UBS version.
You have included your MyAPPID, the NEST.phx file, and the reason for requesting offline activation.
Once your request has been received, our Sales Team will guide you through the remaining offline activation process.
Important Notice
Offline License Activation Service to End on 31 December 2026
Offline License Activation will be discontinued effective 31 December 2026.
Why is this changing?
Offline activation was originally introduced to support customers using legacy operating systems such as Windows XP, Windows 7, and Windows 8, where online activation was not always possible.
Today:
Microsoft no longer supports operating systems earlier than Windows 10.
New business technologies, including e-Invoicing, require secure and supported operating environments.
As part of our infrastructure modernization, all Access UBS license activations will transition to online activation only.
With Windows 10 and later operating systems now widely adopted, the technical limitations that previously required offline activation no longer apply.
We encourage all customers to upgrade their operating systems and Access UBS software to continue receiving uninterrupted licensing services and access to the latest product enhancements.