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BSM Reports: Invoice charged to the incorrect history owner

Invoice has charged to history owner wrongly.

Updated over 2 months ago

This issue occurs if you billed the invoices on 30/04/2024 and then updated the sub-purchaser details on 09/05/2024. The bills will be printed and saved under the original owner's history. Please check your process at the office and make sure that either:

  • Ensure that sub-purchase updates are completed before you create and send out the bills.

  • Do not create and send bills if you have not received confirming documents for the sub-purchase. Wait until you can update the sub-purchase information before creating and printing bills for the new owners.

To change the ownership, follow the steps below:

  1. Delete the transactions again and add back the transactions that were billed to the history owner instead.

  2. Use the database viewer to edit Ownership No = 02 for the affected invoices.

  3. Please use the tag for unit no from the invoice head table and filter to unit no if you can, so that the search criteria will display the information at the top of the list.

  4. You can also search by Invoice number. If not, simply scroll down until you find the correct record.

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