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Payroll Errors: 'Structural.CDX file is not found'

Information on resolving the “Alias pay_tm is not found” error, fixing corrupted folders, and addressing login issues.

Updated over 3 weeks ago

To Rectify when the Error Message 'Structural.CDX file is not found.' prompt:

  1. Click Cancel until you can log in to the database

  2. The system will let you continue.

  3. Go to Housekeeping, File re-organization, Upgrade, Upgrade Data Files, OK, OK.

  4. Go to Housekeeping, File Re-organization, index All Files, OK, OK.

Note: If the error persists and unable to follow the guidelines means that the database is corrupted. Hence, you will need to create the company and restore the latest backup.

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