Access UBS

Enhancement on the backlog ques
The enhancement is not yet approved for inclusion in JIRA.

Enhancement (ER) request for UBS system

User is facing issues with Access UBS and unable to get assistance from the assigned partner/reseller. The partner is unresponsive or not resolving the issue, leading to dissatisfaction with the…

Partner's customer support case escalation process

Information on requesting new or customized reports such as profit & loss, balance sheet, payment voucher address updates, and payslip customization.

Report customization process

Information on resetting the default login ID and password, and resolving issues with missing companies, modules, or icons.

Steps to recover or reset the user password

Requesting to speak with specific teams (e.g., EPE Support, SSB, BC, or Sales)
License-related enquiries, such as renewal or package details
Product training information
Requesting your MyAppID

Support escalations for non-Access UBS software related inquiries

Guides on carrying out key administrative processes and workflows to support smooth system operations.

Administration - Processes 

Privacy Policy

Customer Success Portal

Raise a case

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Find answers and get help from Intercom Support and Community Experts

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