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Support escalations for non-Access UBS software related inquiries

Requesting to speak with specific teams (e.g., EPE Support, SSB, BC, or Sales) License-related enquiries, such as renewal or package details Product training information Requesting your MyAppID

Updated over 2 months ago

Please be informed that all non-related Access UBS inquiries will be escalated to the right channel respectively.

Telesales Department

  • Direct customer license renewals, license updates, license issues, Invoicing, Orders, End User Training

  • New Prospect/Customer inquire for the software or purchasing a new software

  • Would like to speak to the Telesales consultant


SSB Department

  • Partner license renewals, license updates, license issues, Invoicing, Orders, End User Training

  • Partner’s customers complain

  • Partner’s customer support assistance, not able to reach the assigned partners


Business Central Department

  • License reissuance, deactivation license, upgrade license, activation license, license issues

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