The Support team will do an offline license activation if you cannot activate your license yourself. Before raising a case for an offline activation, see:
Access UBS (Accounting): How to Activate License (Classic View)
Note: If you got the error 'No Internet Connection' when trying to activate your license, you may be able to fix this yourself. See Error: 'No Internet Connection' when activating your license
Raise a case for offline activation
If you have been advised that the Support team need to do an offline license activation for you, please raise a new case online, reference the title of this article and include:
your MyAPPID.
the NEST file from your current installation. To get the Nest file:
Ensure all Access UBS programs are closed and all users are logged out until you have finished this task.
In Windows Explorer, go to C:\ProgramData\Sage
Look for the NEST.phx file. (If you couldn't find the folder, go to View, Tick the Hidden Items box)
Copy the NEST.phx file and paste to another folder
Attach the file to your case.
The Support team will then create a new NEST file and send it to you so you can apply it to your Access USB installation. Please be patient as this may take some time.
Apply the new NEST file
When the Support team has sent you a new NEST file:
Ensure all Access UBS programs are closed and all users are logged out
Download the file
Place the file in the folder C:\ProgramData\Sage
Launch Access UBS
You will see you activated license on the login page
Note: You can confirm that your license is activated in the following screens:
For Accounts and Billing (Modern View), go to Admin, Administrator Settings, License Management
For Accounts and Billing (Classic View), go to Company, Manage License, Accounting or Company, Manage License, Inventory & Billing
For BSM, go to License Wizard
For POS, go to Housekeeping, Activate License
Access Cover Expiry Date not showing the latest date
Sometimes this happens to certain Nest file.
Please ensure you have logout from Access UBS
In Windows Explorer, go to C:\ProgramData\Sage
Look for the NEST.phx file. (If you couldn't find the folder, go to View, Tick the Hidden Items box)
Remove the existing NEST.phx file
Launch the Access UBS again (This will automatically create a new NEST.phx file)
The, go again Windows Explorer, go to C:\ProgramData\Sage
Copy/Save the NEST.phx file
Attach the file and resend to Support team for the Offline Activation again.
The Support team will then generate a new NEST file and send it to you so you can apply it to your Access USB installation. Please be patient as this may take some time.