Having trouble submitting an e-invoice due to a date error, or noticing that the status in UBS doesn't match what's showing in MyInvois?
Follow the steps below to fix it.
Part 1: Date / Time Errors
If your submission was rejected with a date or time error, here's what to do based on the type of error.
Invoice date is wrong or backdated
Go to the Outgoing Dashboard and click the actions button (⋯) on the transaction.
Edit the invoice date to today's date.
Save, then approve and transmit the document again.
Invoice date is showing a future date (system clock issue)
UBS reads the time from your PC's system clock. If your clock is out of sync, invoices may show a future date. Fix it in 5 steps:
Open Windows Settings and go to Time & Language, Region.
Set Region to English (United States).
Go to Administrative, System Locale and set it to English (Malaysia).
Right-click the clock on the taskbar and select Adjust Date and Time.
Make sure set time automatically is On, then click Sync now.
Part 2: Connect your IAM
If you’re using network sharing, make sure the same database is not open on both the main PC and the client PC.
Make sure the IAM on the main PC is connected and showing green/Connected status.
Once confirmed, try transmitting the invoice again.
Part 3: Status in UBS Doesn't Match MyInvois
If the status shown in UBS is different from the MyInvois portal, use the table below to find the right fix.
Status Mismatch Scenarios and Fixes
UBS Status | MyInvois Status | What to Do |
Submitted | Valid | Click Get Status on the same PC used to transmit the document. Ensure IAM is connected and internet is stable. |
Submitted | Invalid | Check the MyInvois portal for the rejection reason using the UUID. Fix the issue in UBS, reset the status, and resubmit. |
Valid | Submitted / Pending | The portal may still be processing. Wait a few minutes and refresh. If it persists, use Get Status in UBS to force a sync. |
No status / Not found | Valid or Invalid | The UUID was not saved back to UBS. Search for the document in the MyInvois portal using the invoice number and manually note the UUID for your records. |
How to refresh the status in UBS
Make sure you have a stable internet connection.
Check that your IAM is connected.
Click Get Status on the same PC you used to submit the document (not a different PC).
If the status still doesn't update, check that your middleware or connector service is running.
If none of this works, copy the UUID from the MyInvois portal and contact UBS Support.
Note: Once an e-invoice is validated by LHDN (status = Valid in MyInvois), it cannot be edited. To make a correction, issue a Credit Note and submit a new document.