To Our Customer's
Welcome to your Access Customer Success Portal!
I’ve just created your user account and you should be sent login details soon!
Until then, we are delighted that you have joined our online portal, please take a few moments to read this email as it should help open a new door on how to reach out when you need us.
You can log Tickets/Issues with us using our Customer Success Portal. But it is not only for logging issues with our support teams, here you will find helpful Knowledge Articles, join others in the community discussions and over time you’ll see product release updates, Webinars, and more.
There is plenty of information that the portal holds that should help you to make your products work in the best way possible and it is ever growing. We have a handy portal tour if you need help navigating around that can be found on the homepage.
To get you started, here are some quick videos to click on:
If you are unable to access the community or require any additional contacts to be added for your entitlements, please send an email to [email protected] who will be able to take a look for you.
For any Super Users (Admin type users for a company), please follow this link.
Also, it is worth viewing our Customer Success Plan, to ensure your cases are correctly prioritized to allow us to fix your most critical issues with the swiftest response.
Once again, welcome to Support! We hope you enjoy using both your software and your new Success Portal!
Thanks.