Skip to main content

eInvoicing Error: 'The operation has waited too long, please try to restart the IAM service'

Not able to transmit the invoice.

Updated over a month ago

This issue occurs because the invoice is unable to go through. To resolve this issue:

  1. Delete the existing invoice.

  2. Key in a new invoice and transmit again.

  3. Please remove any symbols or characters that are not alphabetical.

  4. In these configurations—such as company name, customer details, supplier details, item codes, UOM, MSIC, and other selections—non-alphabetic characters (including Chinese, Indian, Arabic, or other scripts) are not accepted.

Did this answer your question?