This issue arises due to the extra symbol in your NRIC number. To fix this issue:
Go to Configurations, Customers/Suppliers, and the Send method.
Select the customer/supplier for the invoice that is having the issue.
Remove the dash (-) from the MyKad number.
Go to all documents, find the invoice, click the 3-dotted button, and approve.
Select the document and transmit.
Get status.
Note: For foreign suppliers, do not enter '0' in the MyKad details field; enter 'NA' instead.