If you encounter issues related to tax exemption settings when transmitting invoices, please review the Tax Code Maintenance setup. Incorrect or missing tax percentage settings may prevent the invoice from being processed successfully.
Follow the steps below to verify and update the configuration.
Go to Maintenance, Miscellaneous files, Tax Code Maintenance.
Locate the relevant tax code and check the Exempted Tax % column
If the transaction is not exempted, ensure the correct tax rate is entered in this column
If it is exempted, confirm that the exemption percentage is set correctly.
Click Save to apply the changes.
Re-transmit the invoice once the tax code has been updated.