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Accounting Errors: 'This action cannot be completed because the other program is busy.'

Error when viewing the attached PDF reports

Updated over 2 months ago

This error usually happens when another program, such as Adobe Reader or your default PDF viewer, is frozen or busy. Follow these solutions in order:

  1. Close and reopen your PDF viewer

    • Press Ctrl + Shift + Esc to open Task Manager.

    • Under the Processes tab, look for Adobe Reader, Foxit, or any PDF-related app.

    • Right-click the app and select End Task.

    • Reopen your PDF and check if the issue is resolved.
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  2. Restart your computer

    • A simple restart can close any frozen programs and free up system resources.
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  3. Use a different PDF viewer

    • Try opening the PDF with Google Chrome, Microsoft Edge, or another PDF reader.

    • To do this:

      • Right-click the PDF file.

      • Select Open with and choose a different viewer.
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  4. Check for Windows updates

    • Software conflicts can sometimes be fixed by installing the latest updates.

      1. Go to settings, update & security, Windows Update.

      2. Click check for updates and install any available updates.
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  5. Repair or Reinstall Your PDF Reader

    • Open Adobe Reader

    • Go to help, repair the installation

Note: If none of the above solutions work, consider checking for system errors or using an alternative PDF viewer.

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