The error is likely due to incomplete setup processes during the e-invoicing configuration. Please ensure that you complete and verify all the basic checks listed below:
Ensure to be in the latest version of UBS version 2025.1 .
IAM must be connected. Please consult the e-Invoicing quick guide for the setup instructions.
Ensure that the intermediary setup is completed on the myInvoice portal and grant permission for full access to the Intermediary.
The TIN number in the company configuration must match the TIN number in the myInvoice portal. (Ensure no space in between the TIN number).
General Public TIN (EI00000000010) is only for consolidated invoice. Refer to Page 19 from the link below: https://www.hasil.gov.my/media/uwwehxwq/irbm-e-invoice-specific-guideline.pdf
Make sure that the Business Registration Number (BRN) for both the company and the customer is accurate. (Use the new BRN)
Setup the MSIC code for the company and all the items.
The mapping should be completed for the e-Invoicing (For currency, UOM and classification of item - One item can only have one classification code)
Ensure that the address for the company, customer, and supplier is complete (including City, State, Postcode, and Country).
Make sure to enter the Company, Customer, and Supplier details: Designation, Name, Contact Number, and Email Address.
Ensure the transaction reference number does not contain any of these symbols:
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