The customer should have marked the employee's status as inactive upon resignation and then reactivated it upon rejoining the company, rather than creating a new ID for the returning employee. This practice has led to the issue of the same employee having two separate employee IDs, which is causing difficulties in uploading the CP8D.
To Resolve this issue:
Customer should maintain the same employee ID and categorize the employee as either 1, 2, 3, 4, or 5 depending on their status (e.g., resigned and rejoined).
By implementing this approach, when generating the CP 8D file, only one record will appear for each employee.